Managing Conflict: Conversations for Effective Communication and Negotiation
Wednesday, April 27, 2022 from 12:00 PM–2:00 PM CDT at ZoomAvailable for 2.00 hours of CPE creditActivity Number: 0217-0000-20-195-L04-PThis elective is part of the
Leadership and Management Academy. To receive credit toward a certificate of completion, participants must be enrolled in the ACCP Academy and claim CE for this session.
Speaker: Debbie C. Byrd, Pharm.D.
Dean and Professor, Bill Gatton College of Pharmacy and Interim Dean, College of Nursing East Tennessee State University, Johnson City, Tennessee
View Biography |  Byrd |
Learning Objectives
1. Apply methods of effective dialogue to navigate conflict
2. Analyze different types of difficult conversations
3. Create learning conversations and negotiate agreement