Key Performance Indicators (KPIs) are measurable and quantifiable metrics that are used to track progress toward specific goals. Unfortunately, KPIs vary greatly between healthcare systems and are viewed as a necessary evil. The Clinical Administration PRN Programming Committee presents a session that will have participants look beyond the numbers and see how collected data can be used to make a positive change in pharmacy practice. Specific topics include: (1) a review of current metrics commonly reported by pharmacies, (2) an examination of additional metrics that can be measured to expand pharmacy practice, (3) a discussion of how benchmarking can be utilized as a means of justification or change to the C-suite, and (4) shared examples where use of metrics has changed pharmacy practice in a panel discussion. The target audience for this session is pharmacy leadership, such as administration, management, and clinical coordinators; however, general information will be provided that can be useful for practitioners who are looking to expand their administrative knowledge.

Faculty

Moderator: Maura I. Hall, Pharm.D., BCPS Assistant Director Clinical Pharmacy Services, John D Archbold Memorial Hospital, Thomasville, Georgia   View Biography